Terms and Conditions for Taskschmiede

Last updated: 21 March 2026

These Terms and Conditions ("Terms") govern access to and use of the Taskschmiede website, portal, APIs, applications, and related services (collectively, the "Services"). By registering for, accessing, or using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Services.

1. Provider

The Services are provided by:

Quest Financial Technologies S.à r.l.-S.
99A, rue Laurent Menager
L-2143 Luxembourg
Luxembourg
Send us a message.

In these Terms, "QFT", "Taskschmiede", "we", "us", or "our" means Quest Financial Technologies S.à r.l.-S.

2. Scope of the Services

Taskschmiede is a collaborative software platform that may include web interfaces, APIs, agent- or workflow-related features, organisational workspaces, messaging, notifications, project and task management, integrations, and related support and documentation.

The precise features available to you depend on the plan, configuration, environment, and documentation applicable to your account or organisation.

3. Who may use the Services

You may use the Services only if:

• you are legally capable of entering into a binding agreement;
• your use of the Services is not prohibited by applicable law; and
• you are at least 16 years old, or, if you are under 16 years old, your use of the Services has been authorised by your parent or legal guardian to the extent required by applicable law.

Taskschmiede is not intended for children under the age of 16 acting without the required parental or guardian authorisation. Where Taskschmiede processes personal data in connection with the offer of online services directly to a child, Luxembourg/EU data protection rules may require parental or guardian authorisation below the age of 16.

If you use the Services on behalf of a company, organisation, or other legal entity, you represent and warrant that:

• you have authority to bind that entity to these Terms; and
• that entity accepts these Terms and is responsible for your use of the Services and the use of the Services by persons acting under its account or workspace.

If you register as an individual user, you act in your own name and are responsible for complying with these Terms.

4. Account types and organisational roles

Taskschmiede may be used by different categories of users, including:

• private individual users acting in their own name;
• users invited into an organisation workspace;
• organisation administrators who manage other users, workspaces, permissions, billing, or configurations; and
• billing, legal, procurement, or operational contacts acting on behalf of an organisation.

Organisation administrators are responsible for ensuring that they are authorised to invite users, assign roles, configure access, and provide organisation-related information through the Services.

5. Account registration and security

You must provide accurate, current, and complete information when creating or administering an account.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• all activities that occur under your account, except to the extent caused by our breach of these Terms or applicable law;
• promptly notifying us of unauthorised access, credential compromise, or suspected misuse.

We may require verification of identity, company affiliation, or authority where reasonably necessary for security, compliance, fraud prevention, or account administration.

6. Trial, beta, preview, and evolving features

From time to time, we may offer trial, beta, preview, experimental, or early-access features. Such features may be incomplete, subject to change, or discontinued at any time.

Unless expressly stated otherwise, beta and preview features are provided "as available" and may be subject to additional limitations.

7. Subscriptions, fees, and billing

Certain Services may be offered free of charge, while others may require payment under a subscription, order, quote, or other commercial agreement.

Where paid Services apply:

• fees, billing terms, plan limits, renewal terms, and taxes will be described in the applicable order, pricing page, quote, subscription flow, or other commercial terms;
• you are responsible for providing accurate billing and company information;
• unless otherwise stated, fees are due in the currency and at the intervals specified at purchase;
• unless otherwise stated, fees are non-refundable except where required by applicable law.

We may change pricing, plans, or packaging prospectively. Material changes to recurring charges will be communicated in advance where required by law or contract.

8. Acceptable use

You must use the Services lawfully, responsibly, and in accordance with these Terms.

You must not, and must not permit others to:

• use the Services in violation of applicable law, regulation, court order, or third-party rights;
• upload, submit, store, transmit, or distribute unlawful, infringing, fraudulent, defamatory, abusive, or malicious content;
• interfere with the integrity, availability, performance, or security of the Services;
• attempt to gain unauthorised access to accounts, systems, APIs, data, or networks;
• probe, scan, reverse engineer, circumvent, or defeat technical protections, rate limits, access controls, or security mechanisms, except to the extent such restriction is prohibited by applicable law;
• use the Services to distribute malware, spyware, ransomware, or other harmful code;
• use the Services to send spam or deceptive, fraudulent, or abusive communications;
• resell, lease, sublicense, or commercially exploit the Services except as expressly permitted by us in writing; or
• use the Services in a way that could harm us, other users, third parties, or the proper operation of the platform.

We may define additional service-specific rules, documentation requirements, fair-use limits, or technical restrictions from time to time.

9. Customer data and user content

As between you and QFT, and subject to the rights necessary to operate the Services, you retain your rights in the content, data, files, messages, project information, and other materials that you or your authorised users submit to or create within the Services ("Customer Data").

You grant QFT a non-exclusive, worldwide, limited right to host, store, reproduce, transmit, process, adapt, and otherwise use Customer Data solely to:

• provide, maintain, secure, and support the Services;
• prevent fraud, abuse, and security incidents;
• comply with applicable law; and
• enforce these Terms and related agreements.

You are responsible for ensuring that you have all rights, permissions, and legal bases necessary to submit Customer Data to the Services and to instruct us to process it.

10. Privacy and data protection

Our processing of personal data as controller is described in the Taskschmiede Privacy Policy.

Where we process personal data on behalf of a customer acting as controller, the Taskschmiede Data Processing Agreement (DPA) applies if and to the extent required by applicable data protection law.

11. Security and service administration

We implement technical and organisational measures designed to protect the security, confidentiality, and integrity of the Services and data processed through them. No online service can be guaranteed to be completely secure, and you are responsible for using appropriate safeguards on your side as well, including credential hygiene, endpoint security, and internal access management.

We may monitor use of the Services to the extent necessary to operate, secure, support, and improve them, and to comply with applicable law.

The Services use locally hosted artificial intelligence models to support certain features, including content moderation, behavioral analysis, and intelligent automation. These models run on Taskschmiede's own infrastructure. No Customer Data is transmitted to external AI service providers or used for model training.

12. Integrations and third-party services

The Services may interoperate with or link to third-party software, services, data sources, APIs, websites, or integrations.

We do not control and are not responsible for third-party services except to the extent expressly stated in a separate agreement. Your use of third-party services may be subject to additional terms and privacy policies imposed by those third parties.

13. Availability, maintenance, and changes

We may modify, update, suspend, or discontinue all or part of the Services from time to time, including to improve functionality, security, legal compliance, or operational performance.

We will use reasonable efforts to avoid unnecessary disruption, but we do not guarantee uninterrupted or error-free operation unless expressly agreed otherwise in a separate written service level commitment.

14. Suspension

We may suspend or restrict access to the Services, in whole or in part, immediately and without prior notice where reasonably necessary to:

• protect the security, integrity, or availability of the Services;
• prevent harm to us, other users, or third parties;
• respond to suspected fraud, abuse, unlawful conduct, or security incidents;
• comply with applicable law, court order, or a request from a competent authority; or
• address non-payment of undisputed fees.

Where appropriate and lawful, we will inform you of the suspension and the basis for it.

15. Term and termination

These Terms apply from the time you first accept them or use the Services and continue until terminated.

You may stop using the Services at any time. If you have a paid subscription or contract, termination may be subject to the commercial terms applicable to your plan or order.

We may terminate or disable your access to the Services:

• if you materially breach these Terms;
• if required by law;
• if your use creates legal, operational, or security risk; or
• if we discontinue the relevant Services.

Where reasonably possible and lawful, we will provide notice before termination.

16. Effect of termination

Upon termination or expiry:

• your right to access and use the Services ends;
• we may disable or close the relevant accounts and workspaces;
• Customer Data may be deleted, returned, retained in restricted form, or anonymised in accordance with the Privacy Policy, the DPA where applicable, our retention schedule, and applicable law;
• backup copies may remain in ordinary backup cycles for a limited period;
• provisions of these Terms that by their nature should survive termination will continue to apply, including provisions on fees due, intellectual property, disclaimers, limitations of liability, confidentiality, governing law, and dispute resolution.

17. Intellectual property

The Services, including the software, code, interface design, branding, documentation, workflows, and related materials, are owned by or licensed to QFT and are protected by intellectual property laws.

Except for the limited rights expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise.

You may not copy, modify, distribute, create derivative works from, sell, lease, or exploit the Services except as expressly permitted by these Terms, applicable law, or a separate written agreement.

18. Feedback

If you provide suggestions, ideas, proposals, enhancement requests, comments, or other feedback regarding the Services, you grant us a worldwide, perpetual, irrevocable, non-exclusive, royalty-free right to use and exploit that feedback for any lawful purpose without restriction or obligation to you.

19. Warranties and disclaimers

Except to the extent expressly stated in a separate written agreement, the Services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by applicable law, QFT disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and that the Services will be uninterrupted, secure, or error-free.

Nothing in these Terms excludes any warranty or right that cannot be excluded under applicable law.

20. Limitation of liability

To the maximum extent permitted by applicable law, QFT shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, anticipated savings, or data, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, the aggregate liability of QFT arising out of or in connection with the Services or these Terms shall not exceed the total amount paid by you to QFT for the Services giving rise to the claim during the twelve (12) months preceding the event giving rise to the liability, or, if no fees were paid, one hundred euro (EUR 100).

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be excluded or limited under applicable law.

21. Indemnity

If you use the Services on behalf of a business or other legal entity, that entity will indemnify and hold harmless QFT, its affiliates, directors, officers, employees, and agents against third-party claims arising out of or related to:

• Customer Data submitted by or for that entity;
• that entity's breach of these Terms;
• unlawful or infringing use of the Services by that entity or its authorised users.

This section does not apply to the extent the claim results from QFT's breach of these Terms or applicable law.

22. Consumer rights

If you are a consumer, you may benefit from mandatory rights under the law of your country of residence that cannot be waived by contract.

Where EU or Luxembourg consumer protection law applies to a paid distance contract for digital services, you may have a statutory right of withdrawal unless an exception applies. If we offer paid consumer subscriptions, we may ask you to expressly request immediate performance and to acknowledge any resulting loss or limitation of the withdrawal right to the extent permitted by law.

Nothing in these Terms is intended to exclude mandatory consumer protection rights.

23. Complaints, illegal content, and notices

Users may contact us regarding complaints, misuse, alleged illegal content or unlawful use of the Services, or requests from competent authorities, using the contact details published in the Services or by sending us a message.

We may establish additional notice, reporting, or escalation channels where required by applicable law or appropriate for the operation of the Services.

24. Changes to these Terms

We may update these Terms from time to time to reflect changes in the Services, the law, security requirements, or business operations.

If we make material changes, we will publish the updated Terms and, where required, provide additional notice. The updated Terms will become effective on the date stated in the updated version unless a different effective date is specified.

If you continue to use the Services after the updated Terms become effective, you agree to the revised Terms. If you do not agree, you must stop using the Services.

25. Governing law and jurisdiction

These Terms are governed by the laws of the Grand Duchy of Luxembourg, excluding its conflict-of-laws rules.

If you are acting in the course of a business, any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Luxembourg City, unless mandatory law provides otherwise.

If you are a consumer, mandatory consumer jurisdiction and protection rules remain unaffected.

26. Miscellaneous

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.

Our failure to enforce any provision is not a waiver of our right to do so later.

You may not assign or transfer these Terms without our prior written consent, except where prohibited by applicable law. We may assign these Terms in connection with a merger, acquisition, restructuring, or transfer of all or substantially all of the relevant business or assets.

These Terms, together with any applicable order, subscription terms, DPA, Privacy Policy, and other referenced documents, form the entire agreement between you and QFT regarding the Services, except where a separate written agreement applies.

27. Contact

Questions about these Terms may be sent to:

Quest Financial Technologies S.à r.l.-S.
99A, rue Laurent Menager
L-2143 Luxembourg
Luxembourg
Send us a message.